Telephone Banking

Piedmont Advantage is ready to assist you any hour of the day or night.

You’ve downloaded the Advantage Access mobile app and use e-statements. You send messages using the secure messaging option in Advantage Access Online. Sometimes though, you just need to talk to a trusted representative. We know that banking issues don't always occur during banking hours. That's why we offer two separate phone services that let you manage your accounts 24/7. A friendly Member Service Representative will gladly answer your questions and help you troubleshoot potential problems. Or you can dial up the automated PACUTel line if you want to quickly handle more routine banking matters. The bottom line is that whenever you need us, we're on call, 24/7.

24/7 Call Center

• Call toll-free at 800.433.PACU or 800.433.7228 anytime.
• Our Member Service Representatives are available 24 hours a day, 7 days a week and are best able to assist you with problem resolution between 8 a.m. and 5 p.m., Monday through Friday.

PACUTel

• Free, automated telephone service.
• Make balance and deposit inquiries.
• Transfer funds.
• Make loan payments.
• See which checks have cleared.
• Call toll-free at 800.433.PACU or 800.433.7228, option 1.

To access your accounts via PACUTel Phone Banking, you will need your member number, PACUTel PIN and last four digits of your Social Security number. If you are using PACUTel for the first time or are experiencing issues getting logged in, our Member Service Representatives are available to assist you. While we offer 24/7 availability, the best time to call is between 8 a.m. and 5 p.m., Monday through Friday.

Want to learn more about the digital banking options at Piedmont Advantage Credit Union? Give us a call at 800.433.7228 or visit in person at one of our North Carolina branches.

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