2025 Simply Service Award

Congratulations to Member Experience Advisor Elia Gonzalez on earning our highest annual honor, this year’s Simply Service® Award. She is known for her attention to detail, reliability and unwavering respect for our members and teammates. She greets everyone with an infectious smile and graciousness. Pictured with Elia is our President & CEO Dion Williams.

Elia’s recognition was presented at this year’s PACU Day, where our teammates gathered for a day dedicated to professional growth and hearing directly from leadership about the state of the credit union. PACU Day is held each year on President’s Day.

Highlights and photos of other award winners are as follows:

Branch of the Year: Eden for their collaborative spirit, fostering meaningful connections with members, delivering exceptional service and advancing a sense of trust and belonging.

Departments of Year: Administration for being highly responsive and overcoming obstacles and eCommerce for their immense problem-solving knowledge.

Member Protection Advocate of the Year: Eden Branch Manager Margie Finney for being the top performer in helping members recognize the value of leveraging one of our protection coverage products, preventing them from being in a situation of loan payment delinquency during times of financial stress and economic uncertainty or unexpected costly repairs to a new vehicle. Pictured with Dion and Margie is Assistant Vice President of Collections Mike Fabregas.

Investment Referral Rock Star Award: Senior Sales and Service Representative Dorie Rickard for the most member referrals to our Investment Solutions Team. Pictured with Dion and Dorie is Senior Licensed Financial Advisor Fitz McMurry.

Branch Originator of the Year Award: Mooresville Branch Manager Brian Ferraro for playing an important role in growing our Mortgage portfolio. Pictured with Dion and Brian is Mortgage Lending Supervisor Heather Garcia.

PACU Foundation’s Difference Maker Award: Member Relationship Team Representative Tajauna McCandies for her extraordinary volunteer efforts, significantly enhancing community awareness and support of the PACU Foundation’s efforts to help residents throughout the Piedmont Triad and Charlotte region overcome financial hardship. Pictured left to right are PACU Foundation's Fundraising Chair Megan Brooks, Dion, Tajauna, PACU Foundation President Jean Golden-Rumer and PACU Foundation Gifting Chair James Moore. Megan, Jean and James also are Board of Directors of the foundation.